Terms and Conditions
Last Updated: June 13, 2025
1. Introduction
Welcome to Cascade IT Services. These Terms and Conditions ("Terms") govern your use of our website (https://www.cascadeits.us/) and the IT services ("Services") provided by Cascade IT Services. By accessing our website or engaging our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
2. Services Description
Cascade IT Services provides managed IT services, co-managed IT services, cloud services, help desk support, server support, cybersecurity solutions, and related IT consulting for small and medium-sized businesses. The specific scope of services provided to you will be detailed in a separate Service Agreement or Statement of Work executed between Cascade IT Services and your organization.
3. Client Responsibilities
As a client engaging with Cascade IT Services, you agree to:
Provide accurate and complete information required for the provision of services.
Cooperate with Cascade IT Services personnel as reasonably required for the delivery of services.
Maintain appropriate access permissions and security for your systems as advised by Cascade IT Services.
Comply with all applicable laws and regulations in your use of our Services.
Not use the Services for any unlawful or prohibited activities.
4. Pricing and Payment
Service Fees: Fees for services will be outlined in a separate Service Agreement or Statement of Work. Cascade IT Services typically offers fixed-fee pricing for predictable IT budgeting.
Invoicing and Payment Terms: Payment terms will be specified in your Service Agreement. Late payments may be subject to interest charges or suspension of services as outlined in your agreement.
5. Intellectual Property
All content on the Cascade IT Services website (including text, graphics, logos, images, software, and intellectual property rights relating thereto) is the property of Cascade IT Services or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
6. Disclaimers
Service Reliability: While Cascade IT Services strives to provide reliable and efficient services, we do not guarantee uninterrupted or error-free operation of your IT systems. Factors beyond our control (e.g., internet outages, hardware failures, third-party software issues) may impact service delivery.
Website Content: The information on our website is provided "as is" without any warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Legal or Financial Advice: Information provided on this website or by our personnel (outside of specific IT service delivery) does not constitute legal, financial, or other professional advice.
7. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Cascade IT Services, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our total liability to you for any damages arising out of or related to these Terms or the Services shall not exceed the amount paid by you to Cascade IT Services for the Services in the six (6) months preceding the claim.
8. Indemnification
You agree to defend, indemnify, and hold harmless Cascade IT Services and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) any act or omission by you that causes damage to Cascade IT Services or its clients.
9. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of [Insert State, e.g., Oregon, USA], without regard to its conflict of law provisions. Any dispute arising from these Terms or the Services shall be resolved in the courts located in [Insert County, e.g., Deschutes County, Oregon].
10. Termination
We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Specific termination clauses for IT services will be detailed in your Service Agreement.
11. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
12. Contact Us
If you have any questions about these Terms, please contact us:
By email: [support@cascadeits.us]
By visiting this page on our website: [www.cascadeits.us]
By phone number: [5412418233]
12. Messaging Terms & Conditions
Cascade IT Services LLC respects your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All information collected as part of our SMS communications — including opt-in data and consent — will not be shared with any third parties. This includes text messaging originator information, opt-in details, and message content.
By starting a text conversation with Cascade IT Services LLC at 541-241-8233, you consent to receive appointment reminders, ticket updates, and service alert messages. Standard message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For assistance, reply HELP. View our Privacy Policy and Terms and Conditions.
Privacy Policy
Last Updated: [June 13, 2025]
1. Introduction
Welcome to Cascade IT Services. We are committed to protecting the privacy and security of the personal information we collect from our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website.
2. Information We Collect
We may collect various types of information, including:
Personal Identification Information: Name, email address, phone number, company name, job title, and physical address when you inquire about or sign up for our services, or contact us.
Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Service-Related Information: Information necessary to provide our IT services, which may include details about your IT infrastructure, network configurations, software licenses, and user accounts.
Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track activity on our website and hold certain information.
3. How We Use Your Information
We use the collected information for various purposes, including:
To provide and maintain our IT services.
To communicate with you, respond to inquiries, and provide customer support.
To process transactions and manage your account.
To improve our services, website, and develop new offerings.
To send you updates, security alerts, and administrative messages.
To monitor and analyze usage trends and activities for statistical purposes.
To detect, prevent, and address technical issues or security incidents.
To comply with legal obligations and enforce our agreements.
4. Sharing and Disclosure of Information
We do not sell, trade, or rent your Personal Identification Information to others. We may share your information in the following situations:
With Service Providers: We may share information with trusted third-party vendors and service providers who assist us in operating our business, delivering services (e.g., cloud service providers, software vendors), or performing website-related services. These parties are bound by confidentiality agreements.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Identification Information may be transferred.
With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate or complete incomplete information.
Erasure: The right to request that we erase your personal data under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
Objection to Processing: The right to object to our processing of your personal data under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information below.
7. Cookies and Tracking Technologies
Our website may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
8. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [support@cascadeits.us]
By visiting this page on our website: [www.cascadeits.us]
By phone number: [5412418233]
